Refund Policy

This Refund Policy explains how Toonie AI™ handles refunds for subscriptions, one-time purchases, and credit packs.

1. Subscription Refunds

If you are not satisfied with your subscription, you may request a refund within 7 days of your initial purchase, provided you have not consumed a significant portion of your monthly credits. After 7 days, subscriptions are non-refundable.

2. Credit Packs

Credit pack purchases are final and non-refundable once credits have been used. Unused credit packs may be refunded within 14 days of purchase at our discretion.

3. Failed or Defective Generations

If a generation fails due to a platform error, credits used for that generation may be automatically refunded. Contact support if you believe a charge was applied in error.

4. How to Request a Refund

To request a refund, contact us at support@toonie.ai with your account email, transaction details, and reason for the request. We aim to process refund requests within 5–7 business days.

5. Exceptions

Refunds may be denied in cases of abuse, fraud, or violations of our Terms & Conditions. We reserve the right to modify this policy at any time.